Programs that provide support services for patients and their families. Included are offices in hospitals or medical clinics that provide advocacy, social work services, or assistance related to admissions or billing; temporary housing for patients/families; mercy flights; morale boosting activities; and other services that support the ability of patients and their families to cope with illness.

Applications ("apps") designed for smartphones, tablet computers, watches and other devices that augment the capabilities of the devices. Most mobile devices are sold with several apps bundled as pre-installed software, such as a web browser, email client, calendar and mapping program. Health and human services organizations are also developing apps to enhance client access to services and communication with support staff, provide timely reminders and health tracking tools (e.g., for epilepsy or diabetes), facilitate claims applications and application monitoring, and/or upload required documents.

Individuals who are age 50, 55, 60, 62 or 65 or older depending on the minimum age for qualifying as an older adult which varies by program.

Individuals who have assumed responsibility for arranging care for an aging parent, grandparent or other person and who live at a distance (generally an hour or more) from that person.