Programs that provide information, advice or access to necessary forms for individuals who do not wish to receive unsolicited telephone calls from organizations that are marketing products and services through telephone campaigns and want their names and telephone numbers removed from lists purchased or compiled by these organizations. Also included are organizations that accept and follow up on complaints regarding organizations that refuse to accede to appropriately filed consumer requests for removal from marketing lists and the cessation of calls.

Programs that accept and, where possible, attempt to resolve complaints regarding receipt of local or interstate calls soliciting funds or advertising products or services including situations in which they have added their telephone numbers to a "do not call" list and continue to receive telephone solicitation calls.

Programs that maintain information about community resources that are appropriate for a specific target group or human services sector (for example, youth programs or addiction services) and which link individuals who are in need of specialized services with appropriate resources and/or which provide information about community agencies and organizations that offer specialized services.

Individuals who are generally between the ages of 18 and 25 depending on the ages that specific programs use for qualification.