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Ombudsman for Mental Health and Developmental Disabilities - State of Minnesota

Ombudsman

Region #3 - North East

11 E Superior St, Ste 560 - Duluth Technology Village, Duluth, MN, 55802-2007

Distance: 1035 Miles

(218) 279-2526

Website

https://mn.gov/omhdd

Service Details

Description

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service.


Additional Information

Receives and investigates complaints against government and government regulated agencies and its officials


Works in the following areas:
* Client services (general help)
* Medical review (death and serious injury reporting)


Assists with the following:
* Service concerns or complaints
* Knowing your rights
* Grievances
* Access to the right services
* Ideas for making services better
* General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance


Minnesota State law protects people from retaliation that make complaints in good faith.


Medical Review - Death and Serious Injury Reporting
* An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident. Call (651) 757-1800 or (800) 657-3506, or submit a fax to (651) 296-1021.


Civil Commitment Training and Resource Center (CCTRC)
* Helps consumers, their families and the public with information on the Civil Commitment and Treatment Act and related law. Call (651) 757-1800 or (800) 657-3506 for information.


Features

  • Specialization
    • Developmental disabilities 
    • Mental health 

Eligibility

Anyone receiving state provided or state licensed services or treatment for developmental disabilities, mental illness, chemical dependency or an emotional disturbance.


Business Hours

8:00am - 4:30pm, Monday - Friday


Area Served

Aitkin, Carlton, Cook, Itasca, Koochiching, Lake and St. Louis counties


Websites

Phone Numbers

Type Number Hours
Main (218) 279-2526
FAX (651) 797-1966
Toll Free (877) 766-5481

Last Update

1/22/2020

Other Locations

Other Services or resources

This provider does not offer other services or resources at this location.

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